Customer Support

Statement of Support and Commitment

Our extraordinary Technical Support and Customer Service is one of the main reasons why our clients rate FastCloud as the number one hosting solution for personal and small business websites. And we can’t thank them enough for their recommendations. Because transparency and honesty are part of our core values, we believe it is essential that we let you know what’s included in our hosting product support and what’s not, before making your purchasing decision.

FastnetHost 24/7/365 Support

24/7/365 Support

Day or night, rain or shine, anytime 24/7/365 our team is here for you!

FastnetHost 15 min. response time

15 min. response time

Based on 10 000 support requests, we resolved 83% of the issues in less than 15 minutes.

We deliver - FastnetHost

We deliver

We work until we deliver on our promises, no matter how long it takes or how hard it is.

FastnetHost 3 levels of escalation

3 levels of escalation

We make sure you are served by the right person with the competency about your issue.

FastnetHost Dark Logo is rated Excellent 4.9 out of 5 based on 1,961 reviews Trustpilot Logo

How we Define our Support Service

With direct comparison to other premium and general hosting providers service level

A breakdown of what's supported and what's not
Our Support Service
Other Premium Hosts
Other Managed Hosts
Other Unmanaged Hosts
Website and Client area tools and features
Hardware infrastructure deployment
Data centers hosting hardware installation and maintenance
Hardware upgrades & replacement
Network performance and uptime
Community tutorials and DIY guides
Pre-sale questions and assistance
Base OS installation and configuration
Standard LAMP installation
Foundational software presences updates and functionality
Security updates and patches of the hosting environment
Accessibility of control panel (cPanel®/WHM or Parallels® Plesk)
The functions of control panel (cPanel®/WHM or Parallels® Plesk) features
Control panel (cPanel®/WHM or Parallels® Plesk) assistance and guidance
Non-automated human website transfer
Third party SSL certificates transfer and installation
Custom DNS zone setup and configuration
Private name servers setup and configuration
Any root level server customizations
Control panel (Parallels® Plesk or cPanel®/WHM) plugins & add-ons
Email client configuration
FTP client configuration
Third party service activation and integration
Content and data backups
Open Source Applications Support
Free Application Installation
Free Application Template Setup
Free Application Modules Installation
Free Non-automated Application Upgrades
SEO plugins and addon installation and configuration
Assistance with any client, script, application or content used by Customer
Assistance with hacks due to Customer controlled events
Assistance with hacks due to application security flaws
Third party domain registrations, configuration, and transfer
Free content and database backup restore
Customer customizations to their private or dedicated server
Account No-suspension policy for resource over-usage
Pro-active performance and security reports
Website resource usage and performance optimization
Always-free Technical Support
SEO optimization services
Cross browser compatibility development
Help with your staff Internet training
Web development and programming services
Code modifications, debugging and 3rd-party application bug fixed
FastnetHost has been exceptional and I couldn’t be happier. They have helped me with several issues on my sites. Just off the top of my head they’ve helped me with email, site speed, addressing issues that have popped up on analytics and webmaster tools. I’ve been very pleased with their support.
The technical service was simply great and fast. Even too fast! I started working on my new website on my vacation time, during the Christmas time, and I was assisted on a weekend evening during that period. I thought it was crazy when the customer service answered on the chat me instantly!
I took advantage of your support and I must say, it is the perfect one. It is very fast, servers reliability is incredible and dedicated servers are setup and configured very quickly. Honestly, you are particularly good for small and big websites!
FastnetHost’s service is the best I have seen of any host I have used. The technical staff are very knowledgeable and quick to respond. And they are patient, even when the problem was caused by something I did wrong. I haven’t needed them much lately because my site has been created and things are running smoothly now, but it’s great to know they are there to answer my questions.
FastnetHost never made me feel silly for asking questions and provided great resources to help me understand how to attract more people to my site. I was able to have complete creative control without being overwhelmed with too many question or options. Whenever I had a question or issue, I received a prompt reply with a solution! I can’t say enough good things!
I’ve been with FastnetHost 5 months, and have already recommended it to three friends who are now using FastnetHost’ service. They are very satisfied!
After the migration, we really experienced how well the support is – even when the questions considered our systems and not regarding the hosting itself. Therefore, after a short testing, we moved all of our projects to FastnetHost and we never regretted this decision.
We are really experiencing joy of God’s blessing in our mission. Without our service, thousands of young people would not have found good education and hope for the future. We are grateful for the many volunteers and donors helping us in our mission. FastnetHost is one of them.
I have been SOO happy with FastnetHost. I am totally tech-unsavvy and the customer service that FastnetHost provides far exceeds my past service provider (on which I also paid double the price for monthly service!). As soon as anything goes wrong, or isn’t working right, I know I can easily get my site fixed with their help.
Review by Michael Quinn for FastnetHost
Michael Quinn

Founder & CEO

Review by Andrea Belfi for FastnetHost
Andrea Belfi


Review by Jonas Pranio for FastnetHost
Jonas Pranio


Review by Don Strenczewilk for FastnetHost
Don Strenczewilk


Review by Emily Schneller for FastnetHost
Emily Schneller

Lifestyle blogger

Review by Joyadams Munene for FastnetHost
Joyadams Munene


Review by Dimitri Petrik for FastnetHost
Dimitri Petrik

Affiliate Marketer

Review by Jaroslav Vracovsky for FastnetHost
Jaroslav Vracovsky

Salesian Priest, NGO

Review by Caitlin Ball for FastnetHost
Caitlin Ball

Health Coach


Find the right Cloud for you

Get started with immediate activation or have your website transferred in less than an hour!

FastCloud Shared Hosting

FastCloud Shared Hosting

The top-rated Hosting Solutions for personal and small business websites - the perfect balance between cost and performance.

Virtual Private Cloud Server

Virtual Private Cloud Server

Fully managed SSD Cloud VPS hosting solution with priority 24/7/365 Technical Support to make your site blazingly fast.

Ultimate Dedicated Server

Dedicated CPU Server

Raw power and completely customizable environment with dedicated CPU for resource-demanding projects.

Not exactly what you are looking for?

Start the conversation – we would love to hear about your project and help you find the information you are looking for. Get in touch with our 24/7 support for a free consultation.

Chat with our support center or call us directly: 1.855.818.9717